Dear NOOK readers –
Once again, I apologize profusely for the database error in the NOOK system. I have now heard from their customer support, and the issue has been resolved. However, they don’t push updated versions of files onto NOOK e-readers, so you will have to get the file yourself.
This is what they sent to me, and what you need to do to get your book:
Unfortunately, NOOK does not ‘push’ file updates to customers who have already downloaded, but it is easy for a customer to get the updated file by following the instructions below — please feel free to send this to your readers:
Customers using devices and apps purchased or downloaded from 2010-2013 can receive the updated NOOK Book file at no additional charge by re-downloading your NOOK Book using the Archive/Un-Archive feature. On a NOOK device or app, this is done in the Library by pressing and holding your finger on the cover image until a menu pops up, and then selecting “Archive”. In the upper right corner press “My Stuff” > “Archived”, and then press and hold your finger again on the cover image and select “Unarchive.”
Customers using devices and apps purchased or downloaded from 2014-today can re-download your NOOK Book at no additional charge by using the “Move to Cloud” feature. On a NOOK device or app, this is done in the Library by pressing and holding your finger on the cover image until a menu pops up, and then selecting “Move to Cloud”. Then tap the cover to download it again.
I hope this resolves everything – and you enjoy the book when you get it.