NOOK Issues

Dear NOOK readers –

You have my deepest, sincerest apologies for the NOOK system glitch that has meant you haven’t received your book yet.

Please know, we are doing everything we can to get this corrected. On our end, everything looks fine. The whole book AND the special price change are in the system. There is literally nothing we can do to fix this. This is up to Barnes and Noble to fix.

I have phone calls in to NOOK support, and I’ve also escalated this to the appropriate departments.

In the meantime, if you haven’t received your book, please email us at:

Also, here is the NOOK support contact page for you. If you prefer to call them, their number is:

Customer Service: 1-800-THE-BOOK (1-800-843-2665)

International Customer Service: 1-201-559-3882

Monday – Friday, 8 am to 11 pm ET
Saturday & Sunday, 9 am to 11 pm ET

This WILL get fixed, and you WILL receive your book. We’ll post an update as soon as we have one.

Thanks so much for your patience,


2 Responses

  1. Pat Walton says:

    B&N Nook Help Desk has the correct version available. The steps involved to get the correct version require the use of their customer service. I am looking forward to reading Moonshadows this afternoon and tonight. Stuff happens . . .